Shipping policy

Domestic & International Shipping

Your order will be delivered through Australia Post eParcel in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Black Friday. JaimeeMcleodArt does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). 

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.

We ship within 2-5 business days of receiving cleared funds. Please allow an additional 1-2 business days for orders to be dispatched when a sale is being held. 

Do you ship internationally?

Yes we can ship overseas! At the checkout page you will be provided with a postage and handling quote before making payment. 

International Shipping

Please allow up to 5 business days for your order to be dispatched. The delivery time to your destination will vary according to your postcode (please note it can take up to 20 business days to arrive unless Express shipping). In addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

How much is postage?

For all orders, the postage is determined by the weight of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase. 

*All prices are quoted in Australian dollars

Do you offer express postage?
Yes we do! There is an option at the checkout for domestic and International orders. 

Do you deliver to P.O. Box address? 
Yes we can deliver to any P O Box Address in Australia and also internationally using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.

Where are my items shipped from?
All items are shipped from Bundaberg, Australia

Can I pick up my order if I'm located in Bundaberg?
Yes! You sure can, there will be a Local Pickup option at checkout for people living in Bundaberg or surrounding areas.

Can I track my order? 
For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.

International orders - Once your order arrives in the destination country, it will be delivered with your local courier. I.e USA = USPS

 

 

Delivery within Australia

Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day. 

Brisbane Metro	1-3 business days	QLD Country	3-4 business days
Sydney Metro	2-3 business days	NSW Country	5-8 working days
Melbourne Metro	3-4 business days	VIC Country	4-5 working days
Adelaide Metro	5-6 business days	SA Country	4-5 working days
Tasmania	5-6 business days	Western Australia	5-16 working days
Northern Territory	5-16 business days